Terms and Conditions

Welcome to UrbanClothe! By accessing or using our website, you agree to abide by the following Terms and Conditions. These govern your interaction with our website and services, including but not limited to browsing, purchasing, and communicating with us. Please read these terms carefully. If you disagree with any of them, you should discontinue use of our website.

1. General Information

1.1. About Us

UrbanClothe is an online retailer specializing in premium clothing for women and children. Our collections are designed to bring a balance of fashion, comfort, and affordability to your wardrobe. Our mission is to:

Deliver high-quality products that suit all seasons.
Provide an exceptional online shopping experience.
Build a relationship of trust and transparency with our customers.

We aim to be your one-stop shop for all seasonal wardrobe needs, from winter essentials to summer must-haves.

1.2. Contact Information

If you have questions, feedback, or concerns, you can reach out to us through the following methods:

Email: support@urbanclothe.com (24/7 Support).
Phone Number: +1-234-567-890 (Available Monday–Friday, 9:00 AM–5:00 PM).
Office Address: 123 Fashion Lane, Style City, USA.

1.3. Governing Law

These Terms and Conditions, along with any disputes or claims arising from them, are governed by the laws of [Your Country/State]. You agree to submit to the exclusive jurisdiction of the courts located in [Your Country/State].

2. Website Usage

2.1. Eligibility to Use

To access or use UrbanClothe, you must:

Be at least 18 years of age, or
Use the site under the supervision of a parent/guardian if under 18.

By creating an account or placing an order, you confirm the information provided is accurate and truthful.

2.2. Account Creation

Creating an account with UrbanClothe provides you with access to:

Saved wishlists for easy reordering.
Order history to track purchases.
Faster checkout through pre-saved payment and address details.

Note: Protect your login credentials. We are not responsible for unauthorized activity on your account.

2.3. Prohibited Activities

When using UrbanClothe, you agree not to:

Exploit or misuse the website for illegal activities.
Introduce viruses, trojans, or harmful code.
Use automated tools (bots, crawlers) to scrape or copy website content.
Impersonate others or falsify your identity.

Violating these terms may result in your account being banned and legal action being pursued.

2.4. Intellectual Property Rights

All designs, images, text, and trademarks displayed on UrbanClothe belong to the company and are protected by copyright laws. Reproducing or redistributing this content is strictly prohibited.

3. Products and Pricing

3.1. Product Descriptions

We strive to ensure that our products are described as accurately as possible. However, there may be:

Slight variations in color due to screen differences.
Minor changes in fabric details due to manufacturing processes.

If a product doesn’t match its description, you can request a return or refund.

3.2. Pricing Policy

UrbanClothe aims to keep its pricing competitive and transparent:

Prices include applicable taxes unless stated otherwise.
Seasonal discounts, flash sales, and clearance prices are time-sensitive.
Prices displayed at the time of purchase are final and non-negotiable.

3.3. Product Availability

While we try to keep our inventory up-to-date, certain items may go out of stock due to high demand. If this happens:

You will be informed promptly via email or phone.
We will offer alternatives, backorders, or refunds based on your preference.

4. Ordering and Payments

4.1. Placing an Order

Placing an order with UrbanClothe is straightforward:

Add items to your cart.
Proceed to checkout.
Enter billing/shipping details and select a payment method.
Review your order summary before confirming payment.

Make sure to double-check all details as errors may delay processing.

4.2. Payment Options

UrbanClothe supports multiple secure payment methods, including:

Debit/Credit Cards: Visa, MasterCard, American Express.
Digital Wallets: PayPal, Apple Pay, Google Pay.
Bank Transfers: Available for large orders.

4.3. Order Confirmation

Once payment is confirmed, you will receive:

An email confirmation with your order details.
A tracking link once your order is shipped.

4.4. Cancellations

You may cancel your order within 24 hours of placing it. Orders that are already shipped cannot be canceled.

5. Shipping and Delivery

5.1. Shipping Options

UrbanClothe offers:

Standard Shipping: 5–10 business days, suitable for most orders.
Express Shipping: 2–4 business days, for urgent purchases.

Shipping fees are calculated at checkout based on your location and shipping method.

5.2. International Shipping

We deliver worldwide! Please note:

Customs fees and import duties are the buyer’s responsibility.
Delivery times may vary based on international shipping conditions.

5.3. Tracking Orders

Once shipped, you will receive a tracking number via email to monitor the status of your package.

6. Returns, Refunds, and Exchanges

6.1. Returns Policy

Products must be returned within 30 days of receipt.
Items should be unused, with original tags and packaging.
Contact us before sending the item back to initiate the return process.

6.2. Refund Policy

Refunds are issued after we inspect the returned items. The process typically takes 7–10 business days. Shipping fees are non-refundable unless the return is due to an error on our part.

7. Privacy Policy

UrbanClothe is committed to protecting your data. We collect, store, and process personal information solely for order fulfillment and website improvement. Refer to our full Privacy Policy here.

8. Changes to Terms and Conditions

UrbanClothe reserves the right to modify these Terms and Conditions at any time. Changes will take effect immediately upon being posted on this page.

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